Thank you for using Fofo AI, an AI-powered image generation and creative editing application operated by FaPlay Limited. (the “Company,” “we,” “us,” or “our”).
This Refund Policy applies to purchases made through the Fofo AI app, Apple App Store, Google Play, and any official Fofo AI website or payment channel, subject to the rules of the relevant payment platform and applicable law.
I. SUBSCRIPTIONS
Fofo AI may offer free and paid features, including subscriptions, credits, coins, or other digital entitlements used for AI image generation and related creative tools. Available plans, prices, billing periods, included benefits, and renewal terms are displayed before purchase. Subscriptions may renew automatically unless canceled before the renewal date in accordance with the rules of the applicable purchase platform.
II. FREE TIER
Fofo AI may provide limited free generations, trial credits, promotional access, or a free trial. The availability and limits of free access may change and will be displayed in the app or at checkout.
III. PAYMENT METHODS
Payments may be processed by Apple App Store, Google Play, or an authorized third-party payment provider. You authorize the applicable payment provider to charge the payment method selected at checkout. Fofo AI does not directly store full payment card details when payment is handled by a third-party processor.
IV. CANCELLATION
Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscriptions.
If you purchased a subscription or enabled free trial on App Store: If you are eligible for a refund, you’ll have to request it directly from Apple. To request a refund, follow these instructions from the Apple support page.
If you purchased a subscription or enabled free trial on Google Play: If you are eligible for a refund, you'll have to request it directly from Google. To request a refund, follow these instructions from Google's support page.
If you purchased a subscription or enabled free trial on our website: Subscriptions are managed by you. Please access your personal account on the the applicable customer billing portal to see your subscription purchases and manage your subscription - the link will be shared with you in our email when your subscription is activated. You may cancel your subscription purchased on our Website by contacting us via email: faplayteam2025@gmail.com or our “Contact Us” form available on the Website, or by clicking the cancellation link in the confirmation email you received after completing the payment process. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable except the conditions below are met. Prior billing periods are non-refundable, unless required by law.
V. REFUNDS
Please note that, in general, all purchases—including subscriptions, coin packages, and image generation requests—are considered final and non-refundable, except as required by applicable law or under the limited conditions set forth below.
1. Eligibility for Refund
Customers may qualify for a refund if all of the following conditions are met: The purchase was made directly through our website; The refund request is submitted within two (2) calendar days of the transaction date; and The user has not exceeded the active usage threshold as defined below.
2. Definition of Active Usage
We define active usage as initiating more than two (2) image generation requests using either coins or subscription-based credits. Once this threshold is exceeded, the transaction is considered consumed, and the purchase becomes non-refundable due to the significant infrastructure and computational costs involved in delivering AI-generated content.
3. Coin-Based Purchases
All coin purchases are considered final and are not subject to refund, unless a verified technical error occurred during processing or as otherwise mandated by law. For the avoidance of doubt, the number of coins purchased does not directly correspond to the number of images a user may generate. Coin usage per image may vary, and users are responsible for reviewing the displayed coin cost prior to confirming a generation request.
4. Exceptions and Limitations
Beyond 2 Days: Refund requests submitted more than two (2) calendar days after purchase are not eligible. Actively Engaged Accounts: Refunds are not available to users who have exceeded the active usage threshold.
V.A. COIN SYSTEM AND IMAGE GENERATION
Our platform uses a coin-based system for image generation. When you purchase coins or receive them as part of a subscription package, you are granted access to a limited number of image generations. The number of coins required per image may vary based on the model used, resolution, prompt length, or other operational factors, which are transparently communicated on the Website and/or within the App. Users are responsible for reviewing the applicable coin cost per generation before confirming a request.
Please note that:
Coins are consumed upon each successful generation request, regardless of whether the resulting image meets your subjective expectations. Coin consumption is non-refundable, including instances where fewer generations are achieved than anticipated due to the selected prompt settings or generation type.
For the avoidance of doubt, the number of images a user can generate is not directly equivalent to the number of coins purchased, as coin consumption per image may vary based on selected parameters. The applicable coin cost is clearly displayed prior to each generation request.
General Conditions:
Payments are non-refundable and/or non-exchangeable if the conditions of this Refund Policy are not met. Additionally, should an alternative refund option (e.g., a free trial) be offered at checkout, it will supersede this Refund Policy, and customers opting for that alternative will not be eligible for refunds hereunder.
Exceptions:
- Beyond 2 Days: Any refund requests made more than 2 days after the purchase date are non-refundable.
- Active Usage: Due to the significant server resources and costs associated with running the AI models that power our service, purchases by actively engaged users (as defined above, more than 2 generation requests) are non-refundable.
VI. CHARGEBACKS/DISPUTES
If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.
VII. CHANGES TO THIS REFUND POLICY
We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time. We will give you reasonable notice of any such changes by posting them on or through the App and/or by sending you an email notification, or in other prominent ways. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.
*Please make a screenshot of this information for your reference. This may help you to control your subscriptions.*
Contact Us
If you have any questions or suggestions about the Refund Policy, don’t hesitate to contact us via faplayteam2025@gmail.com.